Model Withdrawal Form (Muster-Widerrufsformular / Rücktrittsformular)

How to declare your withdrawal

You have 14 days to withdraw from the contract without giving any reason (§ 11 FAGG). In the case of a contract of sale, this period starts on the day on which you – or a third party designated by you who is not the carrier – took possession of the goods; the day of receipt itself is not counted. Where your order is delivered in several separate consignments, receipt of the last consignment is the relevant date.

Here is how to proceed:

1. Complete the form – either print it out and fill it in by hand, or copy the text into an email. 2. Send it off – by email to michaeljoebst87@gmail.com or by post to the address given below. 3. Meet the deadline – it is sufficient that you dispatch your declaration within the 14 days (§ 13 FAGG). Keep evidence of dispatch (the email in your sent folder, a postal receipt).

You are not bound to use this form: a short email saying "I withdraw from my order placed on [order date]" is equally valid, as long as your decision to withdraw is unequivocally clear from it.

Model withdrawal form for you to complete

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To: Michael Jöbstl Puchstrasse 145 8054 Graz Austria (Österreich) Email: michaeljoebst87@gmail.com Phone: 06604736784 (international: +43 660 4736784)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Description of the goods: ______________________________________________

Ordered on: ____________________

Received on: ____________________

Name of consumer(s): ______________________________________________

Address of consumer(s): ______________________________________________ ______________________________________________

Email address of your customer account (to identify your order): ______________________________________________

Date: ____________________

Signature of consumer(s) (only if this form is notified on paper): ______________________________________________

(*) Delete as appropriate.

Which orders this form applies to

The statutory right of withdrawal under § 11 FAGG applies to all goods ordered by means of distance communication (Fernabsatz / distance selling) – subject to the exceptions set out in that Act.

One of these exceptions concerns our product range: under § 18 para 1 no 3 FAGG there is no right of withdrawal for goods that are made to your specifications or are clearly personalised to meet your individual requirements. This is the case whenever we produce an item using your individual details – for example your names, your wedding date or your own wording. According to the case law of the Court of Justice of the European Union (judgment of 21 October 2020, C-529/19), this applies irrespective of whether we have already begun production.

This exception does not apply across the board to everything we offer. For items that we produce or supply without your individual details, your 14-day right of withdrawal remains fully in place – and this form is then exactly the right way to exercise it. Whether or not a right of withdrawal exists for a particular item depends on whether we make it specifically using your individual details; if you are unsure, simply ask us before you order.

If you are unsure whether your item falls under the exception, write to us at michaeljoebst87@gmail.com before production starts. We will give you a clear answer.

What happens after you withdraw

Refund: We will reimburse all payments received from you, without undue delay and at the latest within 14 days from the day on which your declaration of withdrawal reached us (§ 14 FAGG). The reimbursement is made using the same means of payment you used for your order; you will not be charged any fee as a result.

Returning the goods: You must send the goods back to us at the address given above without undue delay and in any event no later than 14 days from the day on which you declared your withdrawal (§ 15 FAGG). Here too, timely dispatch is sufficient. Who bears the cost of returning the goods will be agreed with you individually before you send them back.

Withholding the refund: We may withhold reimbursement until we have received the goods back, or until you have supplied us with proof that you have sent them back, whichever is the earlier.

Diminished value: You may examine the goods in the same way as you would in a shop. You must compensate us for any diminished value resulting from handling the goods beyond that (§ 16 FAGG).